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TC eSurvey

TOMBALL COLLEGE
Financial Aid Services Survey

Thank you for participating in this Survey. The purpose of this survey is to gain information from you about the quality of services in the Financial Aid Office at Tomball College. Your responses will be kept confidential and will be merged in group form only.

Participation is voluntary. By responding to this survey you are indicating that you understand the purpose and how the information you provide will be used. Again, your participation is greatly appreciated.

INSTRUCTIONS: Please read the questions below and select the responses that best describe your experiences.



AID STATUS:

1.(a) Did you receive financial aid?
     Yes      No      Applied, but have not yet received answer      Did Not Apply

    (b) If so, please indicate below the type of financial aid you received:
     Grants
     Scholarships
     Loans
     Work Study
INFORMATION

2. Did you receive any printed information about financial aid programs, policies, and application procedures?
     Yes      No

3. How useful was this printed information to you and/or your family?
     Excellent      Above average      Average      Poor
4. If you have utilized our website, please rate it according to the usefulness of the information on the website.
     Excellent      Above average      Average      Poor
TELEPHONE SERVICES:
Please respond to questions 5-10 if you have called our office. Otherwise, skip to question 11.

5. Please indicate the reasons for your call(s). (mark all that apply):
     Check on application procedures
     Request Forms
     Check on status of financial aid request
     Discuss award package or denial
     Seek information on work study opportunities
     Seek information on scholarships
     Seek information on loans
     Seek information on grants
6. Have you had difficulty getting through to the right person when you called the financial aid office?
     Yes (continue to #7)      No (skip to #8)
7. If so, please indicate the reason(s) for this difficulty. (mark all that apply):
     Persistent busy signals
     On hold for too long
     Referred to the wrong person
     Received recorded message and could not get through
8. Rate the courteousness of the financial aid person(s) you spoke with on the telephone.
     Excellent      Above average      Average      Poor
9. Rate the expertise of the financial aid person(s) you spoke with on the telephone.
     Excellent      Above average      Average      Poor
10. Rate the helpfulness of the financial aid person(s) you spoke with on the telephone.
     Excellent      Above average      Average      Poor
WALK-IN/ADVISOR SERVICES:
Please respond to questions 11-15 if you have visited our office on a walk-in basis. Otherwise, skip to question 16.

11. On average, how many minutes have you waited before you were helped?
     None
     Less than 5 minutes
     5-15 minutes
     More than 15 minutes
12. Please indicate all the reasons for your visit(s). (mark all that apply):
     Seek information on grant application/process
     Request Forms
     Check on status of financial aid request
     Discuss award package or denial
     Seek information on work study employment
     Seek information on loan application/process
     Seek information on scholarships application/process
13. Rate the courteousness of the financial aid advisor with whom you spoke.
     Excellent      Above average      Average      Poor
14. Rate the expertise of the financial aid advisor with whom you spoke.
     Excellent      Above average      Average      Poor
15. Rate the helpfulness of the financial aid advisor with whom you spoke.
     Excellent      Above average      Average      Poor
OVERALL EVALUATION OF FINANCIAL AID SERVICES

16. Rate the financial aid process you experienced.
     Excellent      Above average      Average      Poor
17. Rate the financial aid personnel you have spoken with.
     Excellent      Above average      Average      Poor
18. Please assign an overall rating to our financial aid services.
     Excellent      Above average      Average      Poor
19. How important is financial aid to your pursuing your educational goals?
     very important
     somewhat important
     important
     not really important
     I do not need or receive financial aid
20. How did the amount of financial aid you received affect the number of courses you took?
     very important
     somewhat important
     important
     not really important
     I do not need or receive financial aid
Suggestions for improvement:

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